ORDERING INFORMATION

PLACING AN ORDER
To place an order email belen.v.gomez@gmail.com
I aim to dispatch an order within 3-5 days working days. On occasion I may need to restock items and the order may take up to 5 working days.

DELIVERY
China orders are very well packed using bobble pack and stout cardboard boxes.
Depending on volumetric weight, your order will be sent by either Royal Mail first class, recorded signed for delivery or next day courier signed for delivery. Please note, both of these require someone to be in and sign for the parcel. Once I have confirmed that your order is ready for dispatch you can confirm your preferred delivery date via email to belen.v.gomez@gmail.com. It is essential to have a correct address with postcode to ensure swift delivery of your order.

CHINA POTTERY POSTAGE and PACKING COSTS
Up to two items £4.95.
For every extra mug, 1/2 pint jug, 1/4 pint jug or sugar bowl ordered add £1.50 for each item.
For every extra teapot, Sailor's Return jug or Mermaid's Rest jug add £2.00 for each item.
Cards and prints no charge with a china order.

If ordering more than two china items, the two most expensive will be covered by the £4.95 starter price.
There is a maximum delivery charge of £10.00. So for example, if your postage costs add up to £12.45, you will only pay £10.00.

CARDS ONLY ORDER
Cards are £2.00 each. There is a minimum order of 4 cards. Postage is £2.00 on all "card only" orders.
Dispatched using Royal Mail first class post in a stout cardboard box that fits through a letter box. Royal Mail "aim to deliver next working day including Saturday," but cannot be guaranteed and may take up to three working days.

PRINTS ONLY ORDER
Free postage. Sent by Royal Mail first class, recorded/signed for delivery. Someone has to be in to sign for the parcel.

PAYMENT
Email your order and I will send you a PayPal request. It is easy to pay with a credit card this way too, even if you don't have a PayPal account. It is essential to have the correct delivery address (in the PayPal payment window) to ensure swift delivery of your order.
Alternatively, you can pay by cheque, although the cheque will have to clear before the order can be sent out, please contact me for details.

OVERSEAS POSTAGE
Overseas postage is charged at cost. Please contact me on belen.v.gomez@gmail.com with your order for a delivery price. When order has been confirmed I will send you a PayPal request/invoice by email.
Please note that any duties or taxes charged at customs when sending overseas orders are the buyer's responsibility to pay.

WHOLESALE
At present I only wholesale greetings cards. Please email belen.v.gomez@gmail.com for a wholesale price list.

PLEASE NOTE
All products are handmade so may vary slightly in appearance. Photographs have been taken as accurately as possible but colours may differ very slightly in reality.

RETURNS
Every care has been taken to ensure your order is delivered safely and that you are happy with your purchase. If you are not then get in touch immediately.
You have a right to return your order under the distance selling regulations for any product purchased on a fixed priced sale for a full refund within 7 days after receipt. You must take reasonable care of the product/s. You will be responsible for the postage costs to and from your address.
I can only accept a return product if it is returned in it's unused, original condition. This also applies to products sent back in unsuitable packaging.
If on delivery you notice your order/parcel is damaged, please do not accept it and contact me straight away. If possible, photograph the damaged parcel.
To cancel an order you must advise me by email. All parcels returned are at your own risk. I would recommend using recorded delivery as the parcel is not my responsibility until I sign for it.

THANK YOU
Thank you for placing an order with me.