BUY
To buy work email belen.v.gomez@gmail.com. All work is very carefully packed and delivered within 5 working days.

DELIVERY
Depending on volumetric weight, UK mainland orders will be sent either by Royal Mail first class, recorded, signed for delivery or next day courier, signed for delivery. Please note, both of these require someone to be in and sign for the parcel. For this reason, you may consider delivery to a work address rather than a home address. Once I have confirmed that your order is ready for dispatch you can confirm your preferred delivery date via email to belen.v.gomez@gmail.com. It is essential to have a correct address with postcode to ensure swift delivery of your order.

PAYMENT
Email your order and I will send you a PayPal request. It is easy to pay with a credit card this way too, even if you don't have a PayPal account. It is essential to have the correct delivery address (in the PayPal payment window) to ensure swift delivery of your order.
Alternatively, you can pay by cheque, although the cheque will have to clear before the order can be sent out, please contact me for details.

OVERSEAS POSTAGE

Overseas postage is charged at cost. Parcels can be sent via tracked and signed for Royal Mail or UPS guaranteed postage if you need the parcel urgently, (e.g. parcels can be held at customs for checks).

Please note that any duties or taxes charged at customs when sending overseas orders are the buyer's responsibility to pay.

PLEASE NOTE

My work is all hand made and painted. My aim is to show the process of hand making and glazing. In so doing, the pinching and coiling techniques I use will be evident and the glaze may vary in coverage and include drips and run off marks. I feel this adds to the character and true nature of the work. Every effort has been made to photograph the work to give as true appearance as possible. Colours may however vary slightly in reality.

RETURNS

Every care has been taken to ensure your order is delivered safely and that you are happy with your purchase. If you are not then get in touch immediately.
You have a right to return your order under the distance selling regulations for any product purchased on a fixed price sale for a full refund within 7 days after receipt. You must take reasonable care of the product/s. You will be responsible for the postage costs to and from your address.
I can only accept a return product if it is returned in it's unused, original condition. This also applies to products sent back in unsuitable packaging.
If on delivery you notice your order/parcel is damaged, please do not accept it and contact me straight away. If possible, photograph the damaged parcel.
To cancel an order you must advise me by email. All parcels returned are at your own risk. I would recommend using recorded delivery as the parcel is not my responsibility until I sign for it.

THANK YOU